Customer service

Place your order online!
On the site kudanaklopu.com is implemented system for online food ordering from restaurants. Food can be ordered through the web site kudanaklopu.com or mobile application. With online ordering you will not have to wait in restaurants until they prepare your food or someone from the restaurant to answer and take order by phone.
You determine when your food will be ready. An important advantage of this system is sms notification system. In the shortest period you will be notified via SMS if your order is accepted and at what time your products will be ready. You will not have to wait for mail or contact customer service if your mail does not arrive on time.
Ordering through the website
How the system works
To be able to order online you need to validate your mobile phone because entire ordering process goes through a mobile. During registration, system sends you a temporary password via SMS which you enter when logging into the site.
After placing order, order is sent to the restaurant. Restaurant accepts or rejects the order, depending on whether they can or not meet your requirements. You will be notified by SMS about the status of your order (accepted or rejected) within 1 minute of the activities in the restaurant.
Registration
Registration is performed through validation of your mobile phone.
Select Sign up and enter your phone number. The correct phone number format is 3816XXXXXXXX. Via SMS you will get temporary password with which you can login into the site.
Login and change account
When you are logged in, in My account you can change and refill your information by clicking Edit account. You can change your password by entering a new one and clicking submit.
Ordering
There are a few simple steps to order food online:
  1. Click on the Search to start the ordering process
  2. Select your location and choose do you want to collect order at a restaurant, or to be delivered to your address.
  3. Select a restaurant. On restaurants page you can find the working time, location and the cost of delivery.
  4. Select the product you would like to order by clicking on the plus sign. If you are ready to place order, click "Checkout".
  5. It will be open the Order Details page, where your basic information is most automatically filled in by logging into the site. You need to fill in the following fields:
    Delivery / Collection - Select do you want your order to be delivered or want to pick up at the restaurant.
    Requested for - select the time at which you want your order to be ready.
    Comments - enter a comment or note relating to your order.
    If you are ready, click Confirm order.
  6. The system will forward your order to the restaurant. Within 1 min of response in the restaurant (acceptance or rejection) you will receive an SMS with the answer of restaurant.
What if SMS does not arrive?
That means that the restaurant has not yet responded to your request. When the restaurant answer, you will get an SMS. If the restaurant does not respond within 15 minutes the system will send you SMS that the order is rejected.
Ordering through mobile apps
The application is available on Google play. Food can be ordered very simple in three steps:
  1. Find and select a restaurant.
  2. Clicking on the plus sign, you put the products in the cart. If you want to delete a product from the cart just click on it. The ordering process continues by clicking on the cart, if you are satisfied with the selection, select Checkout.
  3. On the Order Details page, you need to fill in following fields:
    Mobile phone number
    Password - with which you log into the Website
    Delivery / Collection - Select do you want your order to be delivered or want to pick up at the restaurant.
    Requested for - select the time at which you want your order to be ready.
    Additional info - enter a comment or note relating to your order.
    If you are ready, click Order now
  4. The system will forward your order to the restaurant. After restaurant's response (acceptance or rejection) you will receive an SMS with the answer of restaurant.
Order cancellation
You can cancel order by sending an SMS to the number 061/SKYFOOD (+381617593663).SMS should look like this:
cancel 654321
654321 in this example is order number that you have got via SMS when your order was accepted. If everything is ok you will get sms confirmation that your order is canceled.
Your order (# 654321) has been canceled.
kudanaklopu.com
Order cancellation must be carried out within few minutes of placing order. If the restaurant has start processing of your order you will get a text with the following content:
Sorry, order 654321 is being processed by the <restaurant_name> and CANNOT be canceled.
Delivery
How do I know that my order will be delivered?
If you received an SMS, that means that the restaurant saw and responded to your request. Restaurant informs you about the time your order will be prepared. If the time differs from the time you enter at the site, it means that the restaurant is in crowd and that is the shortest time in which your product can be prepared. If the order is accepted restaurant is able to respond to your requests.
What is the shortest collection/delivery time?
Preparation time depends from restaurants on average it takes 30-60 minutes from the moment when the order is placed. In the SMS that you will get a response from the restaurant you will see the time in which you can pick up your order at a restaurant or expected delivery to the address.
How much is the delivery costs?
Delivery costs depend on the restaurant and you can see them on the restaurants page in addition to basic information about restaurants, working time and location.
My order has not arrived at a certain time or is incomplete?
If you are not satisfied with your order, please contact the restaurant. kudanaklopu.com is a mediator between you and the restaurant. Our responsibility is reflected in in achieving good and fast communication, and everything else related to orders is responsibility of restaurant.
My order was not delivered?
If your order was not delivered, please contact the restaurant. When your order is forwarded to the device in restaurant, restaurants accept or reject order, then you recieve sms with answer of restaurant. If the restaurant did not respond within 10 minutes you arrive sms that the order is rejected. If your order is not delivered, and the SMS you received note you that the order is accepted full responsibility is on the restaurant.
If your order was not delivered, please contact the restaurant. When your order is forwarded to the restaurant, restaurants accept or reject order, then you recieve sms with answer of restaurant. If the restaurant did not respond within 15 minutes you arrive sms that the order is rejected. If your order is not delivered, and the SMS you received note you that the order is accepted full responsibility is on the restaurant.
Payment
How do I pay for my order?
You can pay orders by cash or credit card in a restaurant or to courier on delivery. In this way you avoid problems or complications if for some reason you are not satisfied with the product or service and you want your money back.